# Contact

> Email contact@aivideocostcalc.com to report a wrong AI video price, a missing model or calculator bug. See what to send, reply order and limits.

Canonical: https://aivideocostcalc.com/contact/

Contact · Email only · No sign-up

# Contact

Email [contact@aivideocostcalc.com]. A real person reads every message. Price corrections that link to the provider's own pricing page get answered first, because they change the numbers everyone sees in the calculator.

- One inbox for everything: rates, bugs, missing models, privacy and ads
- No phone line, no live chat, no contact form
- We only use your email address to reply to you

Write to us

contact@aivideocostcalc.com

[Report a wrong price][Suggest a model][Report a bug]

Each button opens your mail app with the subject line already filled in. If you would rather type it yourself, copy the address above.

[Start here](#start)[What to send](#what)[Wrong prices](#prices)[Replies](#replies)[What we can't do](#limits)[Your data](#privacy)[FAQ](#faq)

01

## Before you write: where your question is probably answered

**Most questions we get are already answered on one of the eight pages below. Pick the line that matches what you're trying to do. If it doesn't help, email us.**

Tap a line to open it.

1. [01CalculatorI want a total for my project: model, clip length, resolution, number of clips and discard rate.→](/)
2. [02Pricing by modelI want to see the rate we use for each model, with its source and check date.→](/pricing/)
3. [03How It WorksI want to know how retries, credits and cost per finished minute go into the result.→](/how-it-works/)
4. [04AlternativesI'm comparing generators and want them priced by the finished minute.→](/alternatives/)
5. [05FAQI have a quick question about the calculator or the numbers it shows.→](/faq/)
6. [06AboutI want to know who runs this site and whether it's tied to any provider.→](/about/)
7. [07Privacy PolicyI want to know what data the site collects and how ads use it.→](/privacy/)
8. [08Terms of ServiceI want the rules for using the calculator and its estimates.→](/terms/)

Still stuck? Every topic goes to the same address. The next section shows what to put in your email.

02

## What to send us, and which subject line to use

**Put the topic in the subject line. That's how we sort the inbox, and it gets your message to the right pile faster.**Every topic goes to the same address. The table shows what we need from you for each one.

Contact topics, subject lines and what to include| Topic | Subject line | What to include |
| --- | --- | --- |
| A rate looks wrong | `Rate correction` | Model, tier, resolution, the rate we show, the rate the provider shows, and a link to the provider's pricing page |
| A model is missing | `Missing model` | Model name, maker, and a link to its public pricing or API docs |
| Calculator gives an odd result | `Calculator bug` | The inputs you entered, the result you got, the result you expected, plus your device and browser |
| Privacy or data request | `Privacy` | What you want us to do. We never ask for passwords or payment details |
| Advertising or partnerships | `Advertising` | Who you are and what you have in mind |
| Anything else | `General` | A short description. Plain text is fine |

Before you write, the [FAQ](/faq/) and [How It Works](/how-it-works/) may already answer your question, especially about retries, credits and resolution.

03

## How to report a wrong AI video price

**A good correction is one link and four facts. With those, we can check it and update the rate in one pass.**Providers change prices, tiers and credit packs often, so we rely on readers to flag changes we haven't caught yet.

1. **Name the model and tier.**For example, a Fast tier versus a standard or Pro tier. These are often priced differently.
2. **Give the resolution and clip length.**Many providers charge more per second at higher resolutions, and some charge per clip instead.
3. **Copy what we show.**Paste the rate and the check date from the calculator or the [pricing page](/pricing/).
4. **Copy what the provider shows.**Add a link to their official pricing page, not a blog post or video about it.
5. **Say when you saw it.**Prices can change within a single week, so the date matters.

**Check date**means the day we last compared a rate with the provider's own page. If the provider's page and ours disagree, the provider is right and we are out of date.

> Example subject: `Rate correction`. Body: "Model X, Fast tier, 1080p, 5 s clip. You show one price per second, checked on a past date. The provider's pricing page now shows a different price. Link: [provider's URL]. Seen today."

04

## How long replies take

**We don't promise a fixed reply time. This is a small independent site, not a support desk, and every message is read by hand.**Here is the order we work in, so you know what to expect.

- **First: rate corrections that include a provider link.**A wrong rate skews the totals and side-by-side comparisons for every visitor.
- **Next: calculator bugs that come with inputs.**If we can reproduce it, we can fix it.
- **Then: missing models.**We add a model once it has a public price we can link to.
- **Last: general questions, ads and partnerships.**

If you've had no answer and the issue still stands, reply in the same email thread instead of starting a new one. That keeps your details together.

We don't reply to messages asking us to move a model up the comparison or to mark it as cheapest. The ranking comes from the math, not from requests.

05

## What we can't help with

**We are not any of the video providers. We can't touch your account, credits, refunds or generated videos.**For those, contact the company you pay.

### Ask us

- Whether a rate in the calculator is current
- How the discard rate or cost per finished minute is worked out
- Why one model came out cheaper than another
- Adding a model or a resolution option

### Ask the provider

- Billing, refunds and failed charges
- Lost credits or a locked account
- Content rules and rejected prompts
- Whether a model is coming back or being shut down

We're not affiliated with any model maker listed on this site. Names are used only to say which model a rate belongs to. You can read more about who runs the site on [About](/about/), and the rules for using it in the [Terms of Service](/terms/).

06

## What happens to your email

**We use your address and message only to answer you. We don't add you to a mailing list, and we don't sell or share your details.**

The calculator runs in your browser and needs no account, so we don't have a profile on you to look up. If you want us to delete your messages, email us with the subject line `Privacy`. Full details are in the [Privacy Policy](/privacy/).

Please don't send passwords, API keys or payment card numbers. We will never ask for them.

07

## Contact FAQ

**Short answers to what people ask most before they write in.**

**

### What is the best way to contact AI Video Cost Calculator?

**

Email contact@aivideocostcalc.com. It's the only channel. There is no phone number, live chat or contact form.

**

### How fast will I get a reply?

**

We don't set a fixed reply time. Every message is read by hand, and rate corrections with a link to the provider's pricing page are handled first.

**

### Can you fix my credits or refund a generation?

**

No. We're an independent calculator, not the provider. Billing, credits and refunds have to go through the company you paid.

**

### A model I use isn't in the calculator. Can you add it?

**

Yes, if it has a public price we can link to. Email us with the subject line Missing model, the model name and a link to its pricing page.

**

### Can I pay to be listed or ranked higher?

**

No. Results are sorted by the cost the formula works out for your inputs. A paid request can't change that.

**

### Do I need an account to use the calculator?

**

No. The [calculator](/) is free and needs no sign-up. You only need email if you want to reach us.

**

### Where should I look before I email?

**

Start with the index at the top of this page. It links each common question to the page that answers it: rates on Pricing, the formula on How It Works, comparisons on Alternatives, and quick answers in the FAQ.