Contact · Email only · No sign-up
Contact
Email contact@aivideocostcalc.com. A real person reads every message. Price corrections that link to the provider's own pricing page get answered first, because they change the numbers everyone sees in the calculator.
- One inbox for everything: rates, bugs, missing models, privacy and ads
- No phone line, no live chat, no contact form
- We only use your email address to reply to you
Before you write: where your question is probably answered
Most questions we get are already answered on one of the eight pages below. Pick the line that matches what you're trying to do. If it doesn't help, email us.
Tap a line to open it.
- 01CalculatorI want a total for my project: model, clip length, resolution, number of clips and discard rate.
- 02Pricing by modelI want to see the rate we use for each model, with its source and check date.
- 03How It WorksI want to know how retries, credits and cost per finished minute go into the result.
- 04AlternativesI'm comparing generators and want them priced by the finished minute.
- 05FAQI have a quick question about the calculator or the numbers it shows.
- 06AboutI want to know who runs this site and whether it's tied to any provider.
- 07Privacy PolicyI want to know what data the site collects and how ads use it.
- 08Terms of ServiceI want the rules for using the calculator and its estimates.
Still stuck? Every topic goes to the same address. The next section shows what to put in your email.
What to send us, and which subject line to use
Put the topic in the subject line. That's how we sort the inbox, and it gets your message to the right pile faster. Every topic goes to the same address. The table shows what we need from you for each one.
| Topic | Subject line | What to include |
|---|---|---|
| A rate looks wrong | Rate correction | Model, tier, resolution, the rate we show, the rate the provider shows, and a link to the provider's pricing page |
| A model is missing | Missing model | Model name, maker, and a link to its public pricing or API docs |
| Calculator gives an odd result | Calculator bug | The inputs you entered, the result you got, the result you expected, plus your device and browser |
| Privacy or data request | Privacy | What you want us to do. We never ask for passwords or payment details |
| Advertising or partnerships | Advertising | Who you are and what you have in mind |
| Anything else | General | A short description. Plain text is fine |
Before you write, the FAQ and How It Works may already answer your question, especially about retries, credits and resolution.
How to report a wrong AI video price
A good correction is one link and four facts. With those, we can check it and update the rate in one pass. Providers change prices, tiers and credit packs often, so we rely on readers to flag changes we haven't caught yet.
- Name the model and tier. For example, a Fast tier versus a standard or Pro tier. These are often priced differently.
- Give the resolution and clip length. Many providers charge more per second at higher resolutions, and some charge per clip instead.
- Copy what we show. Paste the rate and the check date from the calculator or the pricing page.
- Copy what the provider shows. Add a link to their official pricing page, not a blog post or video about it.
- Say when you saw it. Prices can change within a single week, so the date matters.
Check date means the day we last compared a rate with the provider's own page. If the provider's page and ours disagree, the provider is right and we are out of date.
Example subject: Rate correction. Body: "Model X, Fast tier, 1080p, 5 s clip. You show one price per second, checked on a past date. The provider's pricing page now shows a different price. Link: [provider's URL]. Seen today."How long replies take
We don't promise a fixed reply time. This is a small independent site, not a support desk, and every message is read by hand. Here is the order we work in, so you know what to expect.
- First: rate corrections that include a provider link. A wrong rate skews the totals and side-by-side comparisons for every visitor.
- Next: calculator bugs that come with inputs. If we can reproduce it, we can fix it.
- Then: missing models. We add a model once it has a public price we can link to.
- Last: general questions, ads and partnerships.
If you've had no answer and the issue still stands, reply in the same email thread instead of starting a new one. That keeps your details together.
We don't reply to messages asking us to move a model up the comparison or to mark it as cheapest. The ranking comes from the math, not from requests.
What we can't help with
We are not any of the video providers. We can't touch your account, credits, refunds or generated videos. For those, contact the company you pay.
Ask us
- Whether a rate in the calculator is current
- How the discard rate or cost per finished minute is worked out
- Why one model came out cheaper than another
- Adding a model or a resolution option
Ask the provider
- Billing, refunds and failed charges
- Lost credits or a locked account
- Content rules and rejected prompts
- Whether a model is coming back or being shut down
We're not affiliated with any model maker listed on this site. Names are used only to say which model a rate belongs to. You can read more about who runs the site on About, and the rules for using it in the Terms of Service.
What happens to your email
We use your address and message only to answer you. We don't add you to a mailing list, and we don't sell or share your details.
The calculator runs in your browser and needs no account, so we don't have a profile on you to look up. If you want us to delete your messages, email us with the subject line Privacy. Full details are in the Privacy Policy.
Please don't send passwords, API keys or payment card numbers. We will never ask for them.
Contact FAQ
Short answers to what people ask most before they write in.
What is the best way to contact AI Video Cost Calculator?
Email contact@aivideocostcalc.com. It's the only channel. There is no phone number, live chat or contact form.
How fast will I get a reply?
We don't set a fixed reply time. Every message is read by hand, and rate corrections with a link to the provider's pricing page are handled first.
Can you fix my credits or refund a generation?
No. We're an independent calculator, not the provider. Billing, credits and refunds have to go through the company you paid.
A model I use isn't in the calculator. Can you add it?
Yes, if it has a public price we can link to. Email us with the subject line Missing model, the model name and a link to its pricing page.
Can I pay to be listed or ranked higher?
No. Results are sorted by the cost the formula works out for your inputs. A paid request can't change that.
Do I need an account to use the calculator?
No. The calculator is free and needs no sign-up. You only need email if you want to reach us.
Where should I look before I email?
Start with the index at the top of this page. It links each common question to the page that answers it: rates on Pricing, the formula on How It Works, comparisons on Alternatives, and quick answers in the FAQ.